Refund Request

The following errors have occurred:

You do not need to complete this form if you paid your bill or invoice by Direct Debit - we will automatically use the Direct Debit bank details to refund the credit to you. However, if your bill/account is in credit and you have not received a refund, please complete the Refund Request form.

Accounts in more than one name

If you are requesting a refund for an account which is in more than one name, you will need to upload a letter signed by all named parties confirming which bank account the refund should be sent to.

If you cannot obtain the signatures from all named parties, you will need to upload proof of payments you have made covering the full amount of credit.

If the bill payer is deceased

If the bill payer has died, executors will also be able to complete this form. You will need to supply a copy of the will or proof of a grant of probate.

* denotes a mandatory field

Your Details

*Name

*Property Address

Correspondence Address (if different from above)

Telephone Number

*Email Address

*Select the Refund Type you wish to apply for:

Business Rates

*Business Rates Account Number

This is 8 digits, as shown on your Business Rates Bill

Council Tax

*Council Tax Account Number

This is 8 digits, as shown on your Council Tax Bill

If you have outstanding debts on any other Council Tax accounts, Sundry Income Invoices or Housing benefit overpayments, then we will transfer any credit to these before refunding, unless you advise us otherwise.

Housing Benefit Overpayment

*Housing Benefit Claim Number

This is 8 digits, as shown on your benefit and overpayments letters

If you have outstanding debts on any other Housing Benefit overpayments, Sundry Income Invoices or Council Tax accounts, then we will transfer any credit to these before refunding, unless you advise us otherwise.

Sundry Income Invoice

*Sundry Income Account Number

This is 10 digits, as shown on your Sundry Income Invoice

If you have outstanding debts on any other Sundry Income Invoices, Council Tax accounts or Housing benefit overpayments, then we will transfer any credit to these before refunding, unless you advise us otherwise.

Bank Details

Please supply the bank details of the account to be credited with the refund.

*Branch Sort Code

*Bank/Building Society Account Number

*Name of the Account Holder

Bank/Building Society Address

Supporting Documents

If you are requesting a refund for an account which is in more than one name, you will need to upload a letter signed by all named parties confirming which bank account the refund is to be sent to.

If you cannot obtain the signatures from all named parties, you will need to upload proof of payments you have made covering the full amount of credit.

If the bill payer has died and you are requesting an executor's refund you will need to upload a copy of the will, or proof of a grant of probate.

Filename	Description

Any Additional Comments

Declaration

The information I have given on this form is true and complete to the best of my knowledge and belief.

*I understand and agree with this declaration.

Data Protection - Fairer Processing Notice

We use the information you provide to process your refund request.

We may pass this information on to other organisations to confirm details, to protect public funds, prevent and detect fraud and crime or as required by law. We may also share it with other Council services and partner organisations to make sure our records are accurate and to help us identify services you may be entitled to or be interested in (such as free school meals, other benefits, grants and entitlements towards disability, support and care services).

Partner organisations include government departments (such as the Department for Work and Pensions, HM Revenues and Customs and the Home Office), other Councils and private sector organisations such as banks, credit reference agencies and organisations that lend money.

For further information please refer to the Council's Privacy Statement on www.solihull.gov.uk or contact systemscontrol@solihull.gov.uk.